01564 731 035

Terms & Conditions

Welcome to the Arden Gates Ltd website terms and conditions. These Terms and Conditions apply to the use of this website at www.ardengateautomation.co.uk and by accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions set out below. Using this website indicates that you accept these terms regardless of whether you choose to register with us or order from us. If you do not accept these terms, do not use this website. Before you place an order, if you have any questions regarding these terms & conditions please contact our Customer Services Team either by email or telephone on 01564 731035 between 9am-5pm

The www.ardengateautomation.co.uk website is operated by: Mr G. H. Allwood and Mr D.S Young trading as Arden Gates Ltd. Our VAT registration number is 825 274 036. Our Contact details are shown at Contact Us.
 
DEFINITIONS
 
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Arden Gates Ltd; "Website" means the website located at www.ardengateautomation.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
 

Welcome to the Arden Gates Ltd website terms and conditions. These Terms and Conditions apply to the use of this website at www.ardengates.co.uk and by accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions set out below. Using this website indicates that you accept these terms regardless of whether you choose to register with us or order from us. If you do not accept these terms, do not use this website. Before you place an order, if you have any questions regarding these terms & conditions please contact our Customer Services Team either by email or telephone on 01564 731035 between 9am-5pm


The www.ardengates.co.uk website is operated by: Mr G. H. Allwood and Mr D.S Young trading as Arden Gates Ltd. Our VAT registration number is 825 274 036. Our Contact details are shown at Contact Us.
 

DEFINITIONS

 

"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Arden Gates Ltd; "Website" means the website located at www.ardengates.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

 

1.USE OF THE WEBSITE

 

1.1     You are provided with access to www.ardengates.co.uk  in accordance with these conditions and any ordered placed by you must be placed strictly in accordance with these conditions.

1.2     You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.

1.3     We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions.

1.4     You warrant that the personal information which you are required to provide when you register as a customer is true, current and complete in all respects and you will notify us immediately of any changes to your personal information by contacting our Customer Services Team by email or telephone.

 


2. ORDERING FROM US


2.1 You are deemed to place an order with us by ordering via our online checkout process. We will send you an    order acknowledgement, detailing the products you have ordered.

2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We aim to despatch all goods within seven days of receiving your order. We will inform you by email if despatch will be later.
2.4 We may refuse to accept an order:
(a) where goods are not available
(b) where we cannot obtain authorisation for your payment
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.5 We will take all reasonable care in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.


3. PRICING


3.1 Prices may include or exclude VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but will always indicate whether it is included or not.
3.2
3.3 The carriage charges displayed are for delivery to UK Mainland addresses only. Customers requiring delivery to other parts of the UK and Eire may telephone us to determine the carriage charge for their address, and to place their order.

All prices are in GBP. We only accept payment in GBP.


4. CANCELLATION AND RETURNS POLICY


4.1 If you wish to cancel your order:
(a) you can notify us by email to sales@ardengates.co.uk This email address is being protected from spam bots, you need Javascript enabled to view it before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a refund less re stocking fee of 20% or exchange. The costs of returning goods (20%) to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a refund less the 20% restocking fee paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: - in the event that the product has been used or to any products that we have made or customised specifically for you.
The provisions of this clause 4.4 do not affect your statutory rights.

4.1 BESPOKE / SPECIAL ORDER RETURNS POLICY

4.1.41 There is a stricked no returns policy on fabricated or bespoke products ordered via the website, telephone or office.

This Covers any items or products that have to be fabricated, ordered specially or finished in any other non stock finish.

*All Gates are non refundable*

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           5. LICENCE


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.


6. SERVICE ACCESS


6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7. VISITOR MATERIAL AND CONDUCT


7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.


8. LINKS TO AND FROM OTHER WEBSITES


8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Arden Gates logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Arden Gates trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9. REGISTRATION


9.1 To register with www.ardengates.co.uk you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10. DISCLAIMER


10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
10.2 The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

10.3 Arden Gates Ltd do not advise or condone any non electrical professionals to install, maintain or work on ANY automation equipment. Any equipment installed, worked on or maintained by non professionals will not be warrantied as a result.


11. LIABILITY


11.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12. GOVERNING LAW AND JURISDICTION


12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.